Privacy & Cookies

Important notice

This is the Privacy Policy of Call Wiser Wiser Insurance Services Limited, Company registration number: 6097813, whose registered office is at Barrett House, Savoy Close, Andover, Hampshire, SP10 2HZ; referred to as we, us or our in this Privacy Policy.

Call Wiser Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, Financial Service Registration Number 465471 and we are also registered with the Information Commissioner, registration number Z9896064.

This Privacy Policy sets out how we collect and process your personal data. This Privacy Policy also provides certain information that is legally required and lists your rights in relation to your personal data.

This Privacy Policy relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). We refer to this information throughout this Privacy Policy as personal data or personal information and further detail of what this includes are set out in this Privacy Policy below.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times. Please read this Privacy Policy carefully as it explains how we may collect and use your personal data.

This Privacy Policy may vary from time to time so please check it regularly. This Privacy Policy was last updated on 09 May 2018.

How to contact us

Controller and contact details

For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller we use (or process) the personal data we hold about you in accordance with this Privacy Policy.

If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.

Post: Call Wiser Insurance Services Limited, Riverside House, 35-37 Bridge St, Andover, Hampshire, SP10 1BE

Email to: customerservice@callwiser.co.uk

Telephone: 0333 003 3280

What information we hold about you and where we obtain this from

The personal data that we collect about you may, but not limited to, include the following information:

  • Personal data you provide to us in person, via our website or by telephone
  • Personal data you provide when you enquire about insurance, or when you purchase a policy, through us, including information about what and/or who you want to insure, such as vehicle details, business activities, your home or travel details
  • General information about you, such as your name, address, contact details and date of birth
  • Personal data you provide if you subscribe to any of our mailing or newsletter services
  • Your claims and credit history
  • Financial details, such as your bank account
  • Criminal convictions
  • Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies

In addition, we may obtain certain special categories of your data (special categories of data) and data about criminal convictions, and this Privacy Policy specifically sets out how we may process these types of personal data.

We collect your personal data from you as a controller when we obtain quotations for insurance for you, when we set up your policy for you and when we make changes to your policy for you. This may also involve the collection of data from or about others who are associated with you and your insurance policy such as other persons insured on your policies or your employees or representatives. By giving us information about someone else for the purpose of arranging insurance for them under your policy such as named driver, employee or travel companion etc. you confirm that you have their permission to do so and that you have shared this Privacy Policy with them.

By asking us to arrange a contract of insurance for you where this involves passing information to us relating to children, you confirm to us that, in doing so you are the responsible guardian of the child.

We also collect information from publically available sources and third party databases made available to the insurance industry for the purposes of reducing fraud and financial crime as well as any other third party databases, (such as but not limited to Credit Reference agencies, the Claims and Underwriting Exchange), where your personal data may be held, provided such third parties have lawful bases on which to share such personal data with us.

How we use your personal data and the lawful basis for doing so

Where we are relying on a basis other than consent

We may rely on one or more of the following legal bases when processing your personal data for the following purposes:

Purposes for which we process your personal data

The basis on which we can do this (this is what the law allows)

In order to perform our contractual obligations to you. This would include our fulfilling your requests for insurance services (including obtaining insurance for you, fulfilling requests for mid-term adjustments and obtaining renewals)

The processing is necessary in connection with any contract that you may enter into with us

To administer your account, including financial transactions for insurance broking

The processing is necessary in connection with any contract that you may enter into with us

To assist in the prevention and reduction of fraud and other financial crime

The processing is necessary for us to comply with the law and our legal requirements

In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded

The processing is necessary to pursue our legitimate interest in the management and operation of our business

To let you know about similar products and services that may be of interest to you

The processing is necessary to pursue our legitimate interest in operating our business.

Special categories of data and criminal convictions

We may also need to collect special categories of data from you, such as information about health, in order to perform our contractual obligations to you. The lawful basis on which we can do this is that the processing is necessary for reasons of substantial public interest relating to insurance. We may also collect information on criminal convictions which we may share with third parties. The lawful basis on which we can do this is that the processing is necessary for reasons of substantial public interest relating to insurance.

Who we pass your personal data to

We may need to pass your personal data to other companies which may include:

  • Other companies or brands within our group of companies, for example if we are unable to provide a suitable insurance policy on request or at renewal we will check if any of our associated group companies can provide you with suitable cover
  • The Insurers, intermediaries and third party service providers that we use for the purpose of arranging and administering your insurance policy. This may also include risk management assessors, uninsured loss recovery agencies, premium finance providers and other third parties involved (directly or indirectly) in the administration of your insurance and its associated benefits
  • Firms that provide administration and processing services to us or on our behalf under contract in order to complete activities such as claims handling, IT systems and administrative services and other activities set out in this privacy policy, as well as support activities such as finance and auditing services
  • Organisations that have a specific role laid out in law, such as statutory bodies, regulatory authorities and other authorised bodies
  • Other organisations where we have a duty to or are permitted to disclose your personal information by law, for example if we received a valid request from the police or other third party organisation in the interest of preventing and detecting crime
  • Fraud prevention agencies and operators of registers available to the insurance industry to check information and prevent fraud
  • Credit reference agencies to check your credit history. This check will be recorded on your credit reference file without affecting your ability to apply for credit or other financial products
  • Another company, if our business or part of it is bought or taken over by that company to make sure your insurance policy can continue to be serviced or as part of preliminary discussions with that company about a possible sale or take over
  • Carefully selected partners (restricted to other Financial Services companies and Motoring Organisations) to let you know about similar and related products and services that may be of interest to you

The information you share with us may be transferred by us or any of the types of firms or organisations we have noted above, to other countries in order for processing to take place, including locations outside of the UK and the European Union. We will only do so if there are adequate levels of protection in place as required by applicable data protection laws.

Accessing our website and cookies

When you visit one of our websites we may collect information from you, such as your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit. We use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.

We may use cookies and/or pixel tags on some pages of our website. A cookie is a small text file sent to your computer. A pixel tag is an invisible tag placed on certain pages of our website, but not on your computer. Pixel tags usually work together with cookies to help us to give you a more tailored service. We also use cookies and pixel tags in our email communication to personalise the email and track whether the email has been opened and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

Internet browsers normally accept cookies by default, although it's possible to set a browser to reject cookies. We'll ask your permission before using any cookie that's not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. You can find more information on cookies when you visit our website.

The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.

Your Rights

We will only store your data for as long as is necessary to comply with the requirements of your insurance contract(s) and any legal obligations or lawful processing conditions that may exist as a result. You have a number of rights concerning the personal information we use, which you may ask us to observe. In some cases even when you make a request concerning your personal information, we may not be required, or be able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions under which we hold your data or because there is a minimum statutory period of time for which we have to keep you information. If this is the case, we'll let you know our reasons.

You can ask us to:

  • Provide a copy of your personal information
  • Correct or delete unnecessary or inaccurate personal information
  • Restrict or to object to the use of your personal information at any time
  • Object to any automated decision, including profiling which may have been used by insurers when underwriting your quotation.
  • Provide your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller. This right only applies where our processing of your personal data is automated and the processing took place initially with your consent or for the performance of a contract with you
  • Where we rely on your consent to use your personal information, you can withdraw that consent at any time. Where your consent is withdrawn, your previous consent will remain valid in respect of our use of your information prior to the date you withdrew it, or if any marketing material has been sent prior to you advising that you don’t want us to contact you again

If you have any questions or concerns about this Privacy Policy or your data protection rights please contact us using our details set out at the beginning of this Privacy Policy. You also have the right to make an enquiry or to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data, or if you think we have breached a legal requirement. Further details about the ICO are available at: www.ico.org.uk.

How we contact you about other products and services

We may from time to time process your personal data to let you know about similar products and services that may be of interest to you. This is because we value your custom and we pride ourselves in offering professional and tailored advice which meets your specific insurance needs. This includes keeping you informed on the latest insurance and industry information and details of any offers or promotions relating to the insurance services we provide to you. Our lawful basis for processing your personal data in this way is as is necessary to pursue the legitimate interests of our business, unless we have otherwise obtained your consent to do so.

We may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time however please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.

We may also contact you or, where you have given us consent to pass your data onto third parties, we may pass your details to other companies associated with us (including, without limitation, other product or service providers, claims management companies), in order to promote products or services which may be of interest to you. You may be contacted for the purpose of marketing goods or services, by telephone, email, letter or SMS text message.

Your information may also be disclosed and used for these purposes after the policy has lapsed. By providing us with your contact details, you consent to being contacted for these purposes. You may of course, at any time, update your consent. We will provide you with a means of opting –out and in addition you can contact us at any time to have your details removed from lists used by us for marketing purposes.

Cookies You May See

Here are some examples of cookies that you may see on your computer after visiting our site.

This list is not exhaustive, and does not include every single cookie we use.

Cookie NameCookie TypeWhat It Does
__utma __utmb __utmc __utmzGoogle AnalyticsThese track how our website performs. They tell us how many people visited our website, whether you've visited us before, what country you're located in and more - but none of it is personally identifiable. For more information on how to reject these cookies see http://www.google.com/intl/en/privacypolicy.html.
__atuvc xtc uid uvc uit psc di, dt bt locaddthis.com (social sharing buttons)We use these cookies to make sure our content, like news, is easy to share on Facebook, Twitter and Google+ - if you don’t share content with your friends, then you won’t be using these cookies.
SESS referrer has_js JSESSIONCall Wiser/Secure Call Wiser CookiesThese cookies allow you to complete an insurance quote. They also allow us to identify which advertising partner sent you to our site, so we can pay that partner appropriately and/or decide whether to continue to advertise with them.
dis b BX udcRetargeting Cookies: Criteo, Yahoo.com, OvertureThese cookies allow us to continue to offer you our products, e.g. car insurance, after you leave this site and visit other sites.

Call Wiser is a trading name of Be Wiser Insurance Services Ltd. Registered in England No. 6097813. Be Wiser Insurance Services Ltd are Authorised and Regulated by the Financial Conduct Authority 465471

Call Wiser, Riverside House, 35-37 Bridge St, Andover, Hampshire, SP10 1BE, 0333 003 3270, general@callwiser.co.uk