Existing Customers

If you have bought insurance through Call Wiser you will find useful information on how to update or renew your policy, make a claim, and more.

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If you require any further assistance please call us on:
0844 2499 039
Calls to 0844 numbers will cost you 7 pence per minute plus your phone company's access charge.

What do you want to do?

Use the links below to help you make the relevant changes to your policy or find the information you require.

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To update or amend your policy, we may need to ask additional questions. Please Click Here to live chat with one of our advisors, request a call back using the form on this page or call us on 0844 2499 039 and have your customer reference number to hand.

If you would like to renew your policy or discuss your renewal, please request a call back using the form on this page or call us on 0333 9990 845 and have your customer reference number to hand.

To make a claim, please call our 24/7 Claim Line now on 0333 9990 841.

Please Click Here to live chat with one of our advisors and upload your proof of driving.

Alternatively, email your proof of driving to NCB@callwiser.co.uk stating your customer reference number, request a call back using the form on this page or call us on 0844 2499 039.

Take advantage of our comprehensive optional extras and enhance your policy cover, please click here to see all Optional Extra Products we can sell at very competitive prices or request a call back using the form on this page to discuss these products further.

Alternatively, call us on 0844 2499 039 and have your customer reference number to hand.

Please contact the RAC on 0333 2021 867 and have your customer reference number to hand.

We are sorry to hear you wish to make a complaint. Please email us at customer.care@callwiser.co.uk providing full details of your complaint, alternatively call us on 0800 298 9753, have your customer reference number to hand and we’ll do everything we can to resolve the issue.

For everything else, please Click Here to live chat with one of our advisors, request a call back using the form on this page or call us on 0844 2499 039 and have your customer reference number to hand.

Request a Call Back

Our warm and friendly advisors are on hand to help our existing customers. Fill out the form below and we'll aim to call you back at the requested time.








Any questions?

You might find the answer to your question in our frequently asked questions and guides section.


Call Wiser is a trading name of Be Wiser Insurance Services Ltd. Registered in England No. 6097813. Be Wiser Insurance Services Ltd are Authorised and Regulated by the Financial Conduct Authority 465471

Call Wiser, Riverside House, 35-37 Bridge St, Andover, Hampshire, SP10 1BE, 0333 003 3270, general@callwiser.co.uk